FAQ's

Not Receiving Signals from TradingView?

If you’re not receiving signals from TradingView, there could be a number of reasons why. The most common cause is an issue with how your signals are configured in TradingView. To troubleshoot and resolve the issue, follow these steps:

Common Reasons for Not Receiving Signals:

1. Incorrectly Formatted JSON

• What it means: The signal payload you are sending is not formatted correctly. For the signal to be properly processed, it must be in valid JSON format.

• How to fix:

  • Double-check your JSON formatting. You can use tools like JSONLint to verify if your alert payload is correct.

  • Ensure there are no trailing spaces or extra lines after the last character in your payload.

2. Strategy Not Sending the Correct Payload

• What it means: TradingView is not sending the correct data in the signal alert payload. This can often happen if there is a problem with your strategy or alert setup.

• How to fix:

  • Review your strategy and ensure that the alert is sending the correct payload (e.g., {"cmd": "OPEN"...}).

  • To verify this, check the TradingView logs to see if the payload is being sent as expected.

3. Incorrect BMID

• What it means: You are sending an incorrect BMID in the signal payload. Each bot configuration in XetaAI Bot Manager generates a unique BMID, and this must be correctly included in your signals for them to be processed.

• How to fix:

  • Ensure you are using the correct BMID (a 14-character alphanumeric code) for the corresponding bot.

  • Double-check the Signal Wizard page to find the correct BMID for your bot and use it in the alert.

4. Signal Not Showing in Logs

• What it means: If a signal is not showing in the Logs page of the XetaAI Bot Manager, this means that the signal was never received by our system.

• How to fix:

  • Check your TradingView setup and ensure the signal was sent to the correct webhook URL.

  • If it’s not appearing in the logs, this indicates that there is an issue with how the strategy was configured, either in TradingView or within the Signal Wizard.

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What to Do If Signals Still Aren’t Working

• Check Webhook URL: Double-check that you’re using the correct webhook URL provided in the Signal Wizard page.

• Review Logs: Always check the Logs page for any potential error messages or missing payload data.

• Test Your Configuration: Make sure that TradingView alerts are set up correctly and that they are sending the right payload to our system.

• Contact Support: If you've verified everything and still face issues, reach out to our support team on Discord for further assistance.